No call centres, ever
We don't believe in first line analysts who just log calls and pass them on. That's why if you call a GSC help desk, we promise you'll get through to a technical engineer. Every engineer on our help desk is highly trained and motivated.
We can fix well over 90 percent of problems remotely and for any that we can't, our fleet of scooters get our engineers to you as fast as possible. We even put engineers on the ground as far away as Tokyo and Los Angeles, for customers with international offices.
At a glance
- Dedicated support engineers
- Personal contact and local knowledge
- A priority system so that urgent cases get instant attention
- Online case-logging system so you can monitor progress
- Network monitoring with state-of-the-art tools
How GSC can deliver a better help desk – for a lower price
We always have customer data on hand
We log every call that comes in to your help desk with NetSuite. This means that even if you're talking to a different engineer, within a few clicks he or she will have all the relevant information in front of him and will be able to troubleshoot your problem immediately.
State-of-the-art network monitoring
GSC's monitoring system keeps us informed of any potential problems that could be lurking on your systems. So our support engineers will call you before you call us – or even resolve issues behind the scenes without you ever experiencing a problem.
Out of hours support is no problem
We have engineers available for support outside standard business hours, including weekends, to keep your business running smoothly. Just speak to your Account Manager about adding this service to your support package.