Keeping watch
We keep a constant vigil on your systems with tools that provide our engineers with early warnings and critical alerts, as well as logs for tracing faults. And we do this using a range of remote management tools adapted from large enterprises to audit each computer every day. That way we can respond to any early warnings or deal with actual problems before they affect your staff.
As a result, we can fix issues before they escalate, preventing your systems from crashing and avoiding costly downtime.
At a glance
- Predictive remote monitoring
- Industry-leading Altiris solution
- Site visits when you need them
Predictive monitoring
GSC will install predictive monitoring software on your PCs and servers and other core network devices to assist in providing proactive support. This award-winning software, Altiris, monitors a wide variety of metrics and informs us instantly when any custom defined level is breached.
The human touch
So much IT support can now be done remotely that it’s easy to forget the value of having an engineer on the ground. So although we fix 90 per cent of faults remotely and do all our proactive monitoring from our office, we know it’s always useful for engineers to visit our clients’ offices from time to time.
We can also arrange for your own Account Manager to visit on a regular basis. They'll get to know your business, your network and how your people work.
